AN INTEGRATED QUOTATION PROCESS FRAMEWORK FOR THE ELETRONIC MANUFACTURING SERVICES INDUSTRY

Wong Sweet Ling Adeline; Goh Shao Hung

Proceedings of ICLT 2019

AN INTEGRATED QUOTATION PROCESS FRAMEWORK FOR THE ELETRONIC MANUFACTURING SERVICES INDUSTRY

Wong Sweet Ling Adeline; Goh Shao Hung

Singapore University of Social Sciences, Singapore; Singapore University of Social Sciences, Singapore

International Conference on Logistics & Transport 2019, Hanoi, Vietnam, pp. 14-14

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Abstract

Purpose: The formulation of accurate, competitive and profitable quotations is a challenging task in the Electronics Manufacturing Services (EMS) industry. The purpose of this paper is to develop a systematic framework to manage responses to requests for quotations (RFQs). Design/methodology/approach: A case study was conducted on an EMS company that faces dissatisfaction among its business segments, in relation to the efficiency of the response process and quality of quotations. A global internal survey was used to identify key challenges, while frameworks to match the best solutions to these challenges were conceptualized from a literature review. Target Costing, Quality Function Deployment, Value Engineering and Value Stream Mapping were then incorporated into a proposed integrated quotation process. Findings: Three embedded cases from the case company are presented to illustrate the application of the new framework. The first and second cases achieved potential savings of 17.3% and 18.2% respectively under the proposed integrated process, while the third case demonstrated a structured approach to improve interpretation of requirements from a new customer. Research limitations/implications: This study is based on a single EMS provider headquartered in Asia and is focused on challenges that are process-driven rather than information technology (IT) driven. Originality/Value: This study contributes to the literature by proposing an integrated process and framework for quotat

Keywords

efficiency; quality; technology; manufacturing; survey

Citation

Wong Sweet Ling Adeline; Goh Shao Hung (2019). AN INTEGRATED QUOTATION PROCESS FRAMEWORK FOR THE ELETRONIC MANUFACTURING SERVICES INDUSTRY. Proceedings of the International Conference on Logistics & Transport (ICLT 2019), Hanoi, Vietnam, pp. 14-14.