Proceedings of ICLT 2019
AN ASSESSMENT OF VIETNAM’S LOGISTICS PERFORMANCE
Ruth Banomyong; Trinh Thi Thu Huong; Pham Thi Cam Anh; Paitoon Varadejsatitwong
School of Economics and International Business, Foreign Trade University, Vietnam; School of Economics and International Business, Foreign Trade University, Vietnam; School of Economics and International Business, Foreign Trade University, Vietnam; School of Economics and International Business, Foreign Trade University, Vietnam
International Conference on Logistics & Transport 2019, Hanoi, Vietnam, pp. 13-13
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Abstract
Purpose: The purpose of this paper is to analyse the logistics capability of firms in Vietnam by evaluating the performance of local logistics service providers and manufacturing firms. Design/ Methodology/ Approach: The logistics performance is measured based on 3 performance dimensions (Banomyong et al, 2014): cost, time and reliability. The authors use data obtained on 58 manufacturing firms and 59 local logistics service providers in Vietnam. Findings: Most manufacturing firms have not taken advantage of logistics outsourcing with only 43% firms outsourcing for access to international markets and 14.3% for the internal market. The rate of returned goods at manufacturing enterprises is also quite high with on average more than 10% products being returned. The demand forecast rate is around average (71.45%) and the percentage of goods delivered on time is just above the average (82.92%). For logistics service providers, the timely delivery rate is 83.5%. The main reason for inappropriate delivery is the weather, increasing costs, delays in customs clearance and collectors. Experienced workers are available in both manufacturing firms and logistics service providers. However, 15.8% do not have planning staff despite forecasting process being vital for the business. In comparison with LPI key dimensions, responding enterprises are more optimistic, especially in terms of infrastructure quality and shipping services. However, logistics performance assessments from both respond
Keywords
logistics; shipping; performance; quality; forecasting
Citation
Ruth Banomyong; Trinh Thi Thu Huong; Pham Thi Cam Anh; Paitoon Varadejsatitwong (2019). AN ASSESSMENT OF VIETNAM’S LOGISTICS PERFORMANCE. Proceedings of the International Conference on Logistics & Transport (ICLT 2019), Hanoi, Vietnam, pp. 13-13.