Proceedings of ICLT 2024
LAST-MILE DELIVERY SERVICES: INVESTIGATING THE RISKS FOR CARGO MOTORCYCLE DRIVERS
Thanh Thi My Truong
Department of Urban Transport Planning, Faculty of Civil Engineering, University of Transport Technology, Vietnam
International Conference on Logistics & Transport 2024, Seoul, South Korea, pp. 95-103
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Abstract
Research purpose: This research aims to identify both internal and external risk factors affecting motorcycle cargo drivers and evaluate their frequency and impact levels from the perception of motorcycle cargo drivers. Methodology: Based on the direct behaviour interview survey conducted in Hanoi, respondents from four e-commerce companies (Shopee, Lazada, Tiki, Sendo), six delivery companies (Giao Hang Nhanh, Giao Hang Tiet Kiem, Ninja Van, Kerry Logistics, Viettel Post, Nhat Tin) and two food-delivery companies (Shopee Food, Grab Food) were collected. The Risk Breakdown Structure (RBS) is selected for risk analysis, focusing on both occurrence probability and impact severity. Findings: Results indicate that almost 25% of motorcycle cargo drivers reported being involved in at least one accident during the last 12 months. Of these, almost 90% indicated that traffic flow, road infrastructure, weather condition, and riding behaviour affect their road crashes. The study found that traffic flow, infrastructure conditions, environmental issues, and risky riding behaviours contribute to the possible accidents from the shipper’s perception. Value: The study provides empirical evidence to logistics service providers and urban transport planners to improve the traffic safety and level of service of urban logistics.
Keywords
Urban Logistics; E-Logistics; Last-mile Delivery; Logistics Services; Cargo Motorcycle Driver
Citation
Thanh Thi My Truong (2024). LAST-MILE DELIVERY SERVICES: INVESTIGATING THE RISKS FOR CARGO MOTORCYCLE DRIVERS. Proceedings of the International Conference on Logistics & Transport (ICLT 2024), Seoul, South Korea, pp. 95-103.