Proceedings of ICLT 2024
IMPACT OF KNOWLEDGE MANAGEMENT AND PORT DISRUPTION ON PORT PERFORMANCE: PERSPECTIVE OF CAMBODIAN SHIPPERS
Kimlay Chou; Poti Chaopaisarn
Logistics Engineering and Supply Chain Management Program, Department of Industrial Engineering, Faculty of Engineering, Chiang Mai University, Thailand; Supply Chain and Engineering Management Research Unit, Faculty of Engineering, Chiang Mai University, Chiang Mai, Thailand
International Conference on Logistics & Transport 2024, Seoul, South Korea, pp. 83-90
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Abstract
Purpose: This study investigates the impact of Knowledge Management (KM) and Port Disruptions (PD) on Port Performance (PP) from the perspective of Cambodian shippers. Specifically, it examines how KM, Human Errors (HE), and PD influence Port Reliability (PR) and overall port performance. Approach: The research employs a combination of Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA), and Structural Equation Modeling (SEM) to investigate the relationships between KM, HE, PD, PR, and PP. Data were collected from 200 Cambodian shippers to test the proposed relationships and validate the findings. Findings: The study finds that KM significantly reduces HE, thereby enhancing PR. PD has a marginally positive effect on PR, indicating that ports handle routine disruptions well but may be unprepared for severe crises. Notably, PD does not have a significant direct impact on PP. Instead, PR emerges as the most influential factor driving PP, highlighting the need to strengthen reliability through effective knowledge management and disruption mitigation strategies. Research limitations: The study faced limitations in measuring PD due to the exclusion of items irrelevant to Cambodian ports, reducing construct validity. Limited respondent experience with severe disruptions further constrained insights. Enhancing model fit and adding variables can improve robustness and theoretical clarity. As the study focuses on Cambodian shippers, the findings on PD's impact on PR and PP may not generalize to contexts with more frequent severe disruptions. Practical implications: The findings offer actionable insights for stakeholders. Academic institutions can incorporate these results into logistics curricula and promote further research. Policymakers can develop training and knowledge-sharing policies to reduce HE and enhance PR. Industry practitioners should adopt KM practices, such as training and collaboration, to minimize disruptions and improve reliability, applyin
Keywords
Knowledge Management; Port Disruption; Port Reliability; Port Performance; Human Errors
Citation
Kimlay Chou; Poti Chaopaisarn (2024). IMPACT OF KNOWLEDGE MANAGEMENT AND PORT DISRUPTION ON PORT PERFORMANCE: PERSPECTIVE OF CAMBODIAN SHIPPERS. Proceedings of the International Conference on Logistics & Transport (ICLT 2024), Seoul, South Korea, pp. 83-90.