Proceedings of ICLT 2024
CRUCIAL FACTORS AFFECTING SAME-DAY DELIVERY LOGISTICS IN VIETNAM
Thanh Thi My Truong
Department of Urban Transport Planning, Faculty of Civil Engineering, University of Transport Technology, Vietnam
International Conference on Logistics & Transport 2024, Seoul, South Korea, pp. 37-45
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Abstract
Research purpose: The study aims to investigate the crucial barriers and enablers in the application of same-day delivery logistics in Hanoi, Vietnam – a city with very high-speed e-commerce development. Methodology: From the literature review, factors that affect same-day delivery were identified. Then, a survey was distributed among e-retailers and customers including pre-defined factors and questionnaires. From the service-demand side, the questionnaires are designed to report (yes/no) specific barriers and enablers that customers might have encountered, such as delivery time constraints, delivery costs, or geographical limitations. From the service-supply side, the e-retailers were asked to rank the factors that affected their decision to provide same-day delivery services. The e-retailers rated the enablers and barriers according to their relative importance out of five, where five represents the highest importance and one the lowest. Then the results were analyzed using the Pareto chart to identify the most important factors. Findings: The survey findings revealed that the most important factors that affect same-day delivery substantially are infrastructure, traffic congestion, weather conditions, high logistics costs, limited payment options, and limited customer awareness. The study results confirm that while same-day delivery offers a competitive advantage for e-commerce businesses, it also presents significant logistical and financial challenges in Vietnam. Value: Findings from the study facilitate the recommendations for e-commerce and logistics service providers on requiring careful planning and coordination of various logistics processes, including order processing, inventory management, and last-mile delivery. The results also provide practical evidence to transport authorities to provide a possible reduction of logistics costs in the long term.
Keywords
Same-day Delivery; Urban Transport; City Logistics; Last-Mile Delivery; E-Commerce
Citation
Thanh Thi My Truong (2024). CRUCIAL FACTORS AFFECTING SAME-DAY DELIVERY LOGISTICS IN VIETNAM. Proceedings of the International Conference on Logistics & Transport (ICLT 2024), Seoul, South Korea, pp. 37-45.