Proceedings of ICLT 2022
Applications of Humanitarian Supply Chain Service Performance (HUMSERVPERF)
Puthipong Julagasigorn; Ruth Banomyong; Paitoon Varadejsatitwong
Thammasat Business School, Thammasat University, Thailand, Bangkok, Thailand; Thammasat Business School, Thammasat University, Thailand, Bangkok, Thailand; Center of Excellence in Connectivity, Thammasat Business School, Thammasat University, Thailand
International Conference on Logistics & Transport 2022, Krabi, Thailand, pp. 170-174
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Abstract
Service quality of humanitarian relief organizations has become an interesting issue in recent years. Humanitarian literature has provided an instrument used for assessing the service quality of humanitarian relief organizations, so-called the Humanitarian Supply Chain Service Performance (HUMSERVPERF). However, such instrument requires more tests in different phases of disaster relief. The aim of this study is to show applications of the HUMSERVPERF in the context of preparation and response phase of disaster relief. A project of non-government organization (NGO), which was carried out to offer basic sanitation to limit the spread of COVID-19 among beneficiaries, was used as a case for the preparation phase. A flood relief operation performed by the Department of Disaster Prevention and Mitigation (DDPM) was selected as a case for the response phase. Two pilot surveys were conducted with beneficiaries of both cases by using the adapted HUMSERVPERF which were adapted to fit with the context of each phase of disaster relief. Findings revealed the HUMSERVPERF questionnaire could be used in both phases. Simple mean scores could be calculated and may be used by the organizations to improve their future humanitarian-related activities. Examples of interpretations of the mean scores are provided with suggestions for the NGO and the DDPM to improve their future service quality. The HUMSERVPERF has been provided in the literature as a starting point. This study demonstrated how much HUMSERVPERF need to be modified and expands its applications for use in the context of preparation and response phase of disaster relief. The aim of this study is to provide applications of HUMSERVPERF in the context of preparation and response phase of disaster relief through a project of non-government organization (NGO), operated in preparing communities to prevent the spread of COVID-19, and a flood relief operation performed by the Department of Disaster Prevention and Mitigation (DDPM), a
Keywords
HUMSERVPERF; service quality; humanitarian relief; COVID-19; flood
Citation
Puthipong Julagasigorn; Ruth Banomyong; Paitoon Varadejsatitwong (2022). Applications of Humanitarian Supply Chain Service Performance (HUMSERVPERF). Proceedings of the International Conference on Logistics & Transport (ICLT 2022), Krabi, Thailand, pp. 170-174.