Proceedings of ICLT 2022
Urban Consolidation Centers: The Voice of the Customer
Reinhold Schodl; Sandra Eitler
Department of Logistics, Transport and Strategic Management, University of Applied Sciences BFI Vienna, Vienna, Austria; Department of Logistics, Transport and Strategic Management, University of Applied Sciences BFI Vienna, Vienna, Austria
International Conference on Logistics & Transport 2022, Krabi, Thailand, pp. 68-71
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Abstract
An Urban Consolidation Center (UCC) is a logistics facility where loads are bundled across customers with the main objective to reduce urban freight traffic. Despite the potential environmental and traffic-related benefits, UCCs are not widespread in practice. As a basic requirement for successful operation in the long-term, the services of a UCC must be well-aligned with the needs of their customers. Therefore, this work listens to the voice of potential customers, by carrying out a survey among freight forwarders and carriers in the region of Lower Austria. A Value Proposition Canvas has been adopted as a framework for the survey to investigate the fit between customer needs and the value proposition of UCC services. The work aims to contribute to a better understanding of UCCs from a customer perspective. This work follows the customer-oriented approach and aims to listen to the voice of potential customers.
Keywords
urban consolidation center; logistics service providers; survey; urban freight transport; city logistics
Citation
Reinhold Schodl; Sandra Eitler (2022). Urban Consolidation Centers: The Voice of the Customer. Proceedings of the International Conference on Logistics & Transport (ICLT 2022), Krabi, Thailand, pp. 68-71.