MEASURING PERFORMANCE OF LOGISTICS SERVICE PROVIDERS: A PROPOSED CONCEPTUAL FRAMEWORK

Paitoon Varadejsatitwong; Ruth Banomyong; Puthipong Julagasigorn

Proceedings of ICLT 2018

MEASURING PERFORMANCE OF LOGISTICS SERVICE PROVIDERS: A PROPOSED CONCEPTUAL FRAMEWORK

Paitoon Varadejsatitwong; Ruth Banomyong; Puthipong Julagasigorn

Center of Excellence in Connectivity, Thammasat Business School, Thammasat University, Thailand; Thammasat University, Bangkok, Thailand; Centre for Logistics Research (CLR), Thammasat Business School, Thailand

International Conference on Logistics & Transport 2018, Okinawa, Japan, pp. 134-141

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Abstract

Performance measurement of logistics service provider (LSP) is an important element in the logistics outsourcing process. Logistics activities are considered to be the activities that do not need to be managed by firms themselves, as they can be outsourced to a professional external party (Ho et al., 2012; Ciravegna et al., 2013).

Keywords

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Citation

Paitoon Varadejsatitwong; Ruth Banomyong; Puthipong Julagasigorn (2018). MEASURING PERFORMANCE OF LOGISTICS SERVICE PROVIDERS: A PROPOSED CONCEPTUAL FRAMEWORK. Proceedings of the International Conference on Logistics & Transport (ICLT 2018), Okinawa, Japan, pp. 134-141.