INVESTIGATING ENABLERS AND BARRIERS TO GREEN LOGISTICS SERVICE QUALITY

Siriwan Chaisurayakarn; David B Grant; Ruth Banomyong

Proceedings of ICLT 2017

INVESTIGATING ENABLERS AND BARRIERS TO GREEN LOGISTICS SERVICE QUALITY

Siriwan Chaisurayakarn; David B Grant; Ruth Banomyong

Faculty of Management Sciences, Kasetsart University, Thailand; Hull University Business School, UK; Hanken School of Economics, Finland

International Conference on Logistics & Transport 2017, Bangkok, Thailand, pp. 262-269

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Abstract

Companies have become increasingly interested in logistics service quality and green issues, and these issues may become trade barriers for developing countries competing with global rivals. The characteristics of companies and other factors may either be enablers or barriers in improving logistics service quality with attendant green credentials. Therefore, it is useful for academia and companies to know what the drivers or/and barriers are for green logistics service quality.

Keywords

logistics; green logistics; quality; trade; service quality

Citation

Siriwan Chaisurayakarn; David B Grant; Ruth Banomyong (2017). INVESTIGATING ENABLERS AND BARRIERS TO GREEN LOGISTICS SERVICE QUALITY. Proceedings of the International Conference on Logistics & Transport (ICLT 2017), Bangkok, Thailand, pp. 262-269.