Proceedings of ICLT 2017
INFLUENCE OF INTERPERSONAL RELATIONSHIPS ON SOFTWARE SUPPLY CHAIN INTEGRATION: A RESOURCE ORCHESTRATION PERSPECTIVE
Bill Wang; Yuanfei Kang; Paul Childerhouse
College of Sciences, Massey University, New Zealand; College of Sciences, Massey University, New Zealand; College of Sciences, Massey University, New Zealand
International Conference on Logistics & Transport 2017, Bangkok, Thailand, pp. 239-255
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Abstract
Purpose – The purpose of this study is to explore the role of the interpersonal relationships (IPRs) on software supply chain integration (SSCI). In particular, our study investigates the role of the three dimensions of inter-personal relationships (IPR) on strategic alliances, information sharing, and process coordination. Methodology/approach – The research employs an exploratory/investigational approach to multiple case studies and empirically investigates the effects of IPRs in software supply chain integration in New Zealand. The data were mainly collected through semi-structured interviews with management staff (strategy/sales/service managers) from relevant software suppliers (developers) and their customers. Archival data from the Internet and company documentations were also applied. Findings – We determine that in SCI, the Internet environment facilitates personal communication while simultaneously alienating personal affection, and plays a neutral role in personal credibility. More importantly, these three dimensions of IPRs influence SCI in different ways, even though the effect of IPRs on SCI is indirect: personal affection acts as an initiator, and personal credibility works as a “gatekeeper” and strengthens the confidence of interactive partners, while personal communication, a facilitator, plays a more important role in SCI than personal affection and credibility. Originality/value – This research contributes to a better understanding of the relationships betw
Keywords
supply chain; port; import; SEM; empirical
Citation
Bill Wang; Yuanfei Kang; Paul Childerhouse (2017). INFLUENCE OF INTERPERSONAL RELATIONSHIPS ON SOFTWARE SUPPLY CHAIN INTEGRATION: A RESOURCE ORCHESTRATION PERSPECTIVE. Proceedings of the International Conference on Logistics & Transport (ICLT 2017), Bangkok, Thailand, pp. 239-255.