Proceedings of ICLT 2017
IMPACT OF LOGISTICS SERVICE PROVIDER ON AGING PRODUCT FIRMS: A CONCEPTUAL FRAMEWORK
Piyawat Kanachan; Poti Chao
Graduate Program in Logistics Engineering and Supply Chains Management, Department of Industrial; Supply Chain and Engineering Management Research Unit, Faculty of Engineering, Chiang Mai University, Chiang Mai, Thailand
International Conference on Logistics & Transport 2017, Bangkok, Thailand, pp. 194-202
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Abstract
Purpose: Aging crisis can be seemed as a worldwide concern. This particular phenomenon has led the world to realize the importance of such market sector and need to increase the value of choice and logistics services. This study proposed a conceptual framework of causal diagram and impact of variables on aging product firms with logistics service provider. In additionally, the indicators and definitions for each latent variable in the proposed structural equation model (SEM) will also be revealed. Design/methodology/approach: The literature review of logistics service, customer satisfaction, business performance and SEM are conducted then use linkage among latent variables to set the hypothesis and form conceptual framework of SEM. Findings: The indicators, interaction and also causal diagram among Logistics Service Quality, Flexibility Capability, Customer Satisfaction, Customer Loyalty and Business Performance will be focused. Research limitations/implications: The study aims to use the perspective of potentially aging product firms in Thailand. The tendency of the result may be debatable due to the time conducted is before the actual aging crisis. Practical implications: The proposed model will allowed the potential aging product firms to investigate and identify the impact of logistics service provider to their business performance throughout Flexibility Capability of provider to Customer Satisfaction and Loyalty. Originality/value: This conceptual framework shows the interaction of Flexibility Capability on logistics service provider in order to be able to change to the market aged sector.
Keywords
Logistics Service Quality; Customer Satisfaction; Flexibility Capability; Business Performance; Structural Equation Modeling
Citation
Piyawat Kanachan; Poti Chao (2017). IMPACT OF LOGISTICS SERVICE PROVIDER ON AGING PRODUCT FIRMS: A CONCEPTUAL FRAMEWORK. Proceedings of the International Conference on Logistics & Transport (ICLT 2017), Bangkok, Thailand, pp. 194-202.