LOGISTICS SERVICE PROVIDER PERFORMANCE MEASUREMENT: A CONCEPTUAL FRAMEWORK

Ruth Banomyong; Paitoon Varadejsatitwong; Poti Chao

Proceedings of ICLT 2016

LOGISTICS SERVICE PROVIDER PERFORMANCE MEASUREMENT: A CONCEPTUAL FRAMEWORK

Ruth Banomyong; Paitoon Varadejsatitwong; Poti Chao

Centre for Logistics Research (CLR), Thammasat Business School, Thailand; Center of Excellence in Connectivity, Thammasat Business School, Thammasat University, Thailand; Supply Chain and Engineering Management Research Unit, Faculty of Engineering, Chiang Mai University, Chiang Mai, Thailand

International Conference on Logistics & Transport 2016, Singapore, pp. 139-156

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Abstract

Purpose – of this paper is to provide a comprehensive and innovative performance measurement framework for a logistics service provider. The framework is supported in a thorough revision of the existing literature regarding performance indicators system, with particularly significant domain in the field of logistics and freight transport. This paper is separated into 2 main sections. The first section will discuss the systematic review

Keywords

Logistics

Citation

Ruth Banomyong; Paitoon Varadejsatitwong; Poti Chao (2016). LOGISTICS SERVICE PROVIDER PERFORMANCE MEASUREMENT: A CONCEPTUAL FRAMEWORK. Proceedings of the International Conference on Logistics & Transport (ICLT 2016), Singapore, pp. 139-156.