EXPLORATORY FACTOR ANALYSIS OF SERVICE QUALITY FACTORS FOR THAI LOW-COST AIRLINE INDUSTRY

Raviwan Tananchai; Apichat Sopadang

Proceedings of ICLT 2016

EXPLORATORY FACTOR ANALYSIS OF SERVICE QUALITY FACTORS FOR THAI LOW-COST AIRLINE INDUSTRY

Raviwan Tananchai; Apichat Sopadang

Excellence Center in Logistics and Supply Chain Management, Department of Industrial Engineering, Faculty of Engineering, Chiang Mai University, Thailand; Department of Industrial Engineering, Faculty of Engineering, Chiang Mai University, Thailand

International Conference on Logistics & Transport 2016, Singapore, pp. 90-98

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Abstract

Low-cost airline refers to an airline that generally has lower fares and operation under the policy to reduce unnecessary costs (Pels, 2008). After open sky policy, low cost airlines have become consistently more competitive in order to gain market share in the domestic airline industry, especially in Singapore Malaysia Indonesia and Thailand (Connell and Williams, 2005; Sengpoh, 2015).

Keywords

Thailand; Malaysia; Singapore; Indonesia; policy

Citation

Raviwan Tananchai; Apichat Sopadang (2016). EXPLORATORY FACTOR ANALYSIS OF SERVICE QUALITY FACTORS FOR THAI LOW-COST AIRLINE INDUSTRY. Proceedings of the International Conference on Logistics & Transport (ICLT 2016), Singapore, pp. 90-98.