Proceedings of ICLT 2012
A COST-BASED MODEL FOR CONTAINER FREIGHT INDEX ESTIMATION
Areekamol Tor.Chaisuwan; Nakorn Indra-Payoong; Pairoj Raothanachonkun
Malaysian Institute of Transport, UiTM, Malaysia; Malaysian Institute of Transport, UiTM, Malaysia; Malaysian Institute of Transport, UiTM, Malaysia
International Conference on Logistics & Transport 2012, Chiang Mai, Thailand, pp. 145-152
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Abstract
Purpose: The main objective of the study is to explore the logistics service quality elements that affect the Malaysian manufacturers’ satisfaction level. Focus was given in assessing manufacturers view on outbound logistics service as it is the highest 3PL service used in Malaysia. Design/methodology/approach: The research adopted qualitative approach in gathering and analysing the information from eight selected Malaysia manufacturers. In depth interview with the relevant personnel were being conducted and transcribed verbatim. Constant comparative analysis technique of data analysis was employed in analysing the data. Findings: The study reveals that that all eight companies used 3PL services and there are four factors which are aligned with preceding LSQ empirical studies namely product condition, product delivery accuracy, quality of key contact personnel and timeliness. Subsequently, 3PL responsiveness and flexibility is an additional factor discovered in the analysis which is originally not previous LSQ studies. Originality/value: This study provides insights on the different elements of logistics service quality from the view of 3PL users in Malaysia. This information is vital for researcher to understand the applicability of original LSQ elements and the possible element not considered in preceding studies.
Keywords
Logistics; Third Party Logistics; Malaysia; Logistics Service Quality; Manufacturers Paper type: Conceptual paper
Citation
Areekamol Tor.Chaisuwan; Nakorn Indra-Payoong; Pairoj Raothanachonkun (2012). A COST-BASED MODEL FOR CONTAINER FREIGHT INDEX ESTIMATION. Proceedings of the International Conference on Logistics & Transport (ICLT 2012), Chiang Mai, Thailand, pp. 145-152.