DEVELOPING LOGISTICS SERVICE QUALITY FRAMEWORK: MALAYSIAN PERSPECTIVE

Abdul Khabir Rahmat; Harlina Suzana Jaafar

Proceedings of ICLT 2012

DEVELOPING LOGISTICS SERVICE QUALITY FRAMEWORK: MALAYSIAN PERSPECTIVE

Abdul Khabir Rahmat; Harlina Suzana Jaafar

Malaysia Institute of Transport (MITRANS), Universiti Teknologi MARA, Malaysia; Malaysia Institute of Transport (MITRANS), Universiti Teknologi MARA, Malaysia

International Conference on Logistics & Transport 2012, Chiang Mai, Thailand, pp. 88-94

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Abstract

Purpose: This author seeks to determine whether there is a cost saving and environmental benefits if there is implementation of a new strategy like ‘Street Turn’ in Malaysia for container haulage operations. Design/Methodology - The sample for this study consists of companies that are involved with the haulage of containers in Shah Alam and Klang, Selangor and questionnaires were distributed to 162 road haulage company. Findings: The effectiveness of ‘Street Turn’ strategy will be measured systematically looking at the cost of operation gathering after implementation and simple estimation of percentage carbon emission reduction. In addition, Statistical Package for the Social Science (SPSS 19.0) software also had used to analyse the haulage perception. Research Limitation: The study is still new, therefore is being a lack of information supported in Malaysia and people still lack of awareness and knowledge about green logistic. Practical Implications: The results provide insights on how Malaysia government can reduce the carbon emission and support green logistics from the road haulage industry.

Keywords

Street Turn; Depot Direct; Green Logistic; Carbon dioxide (CO2); Prime mover; Containers Paper type : Research Paper

Citation

Abdul Khabir Rahmat; Harlina Suzana Jaafar (2012). DEVELOPING LOGISTICS SERVICE QUALITY FRAMEWORK: MALAYSIAN PERSPECTIVE. Proceedings of the International Conference on Logistics & Transport (ICLT 2012), Chiang Mai, Thailand, pp. 88-94.